Starting Now: Improvements to the Student, Parent, and Borrower Experience

Newest Next Gen Launch

Two years ago, we announced the Next Gen Federal Student Aid (Next Gen FSA) initiative, which takes big steps toward improving the way students, parents, and borrowers interact with and access the benefits of the programs administered by Federal Student Aid.

The newest launch of Next Gen FSA implementation kicked off with the consolidation of multiple websites into a single, digital front door: As of Dec. 22, students, parents, and borrowers can access all the information and tools they currently use through an improved interface.

In the new video “The Digital Future of Federal Student Aid,” we describe what students and borrowers can expect from Next Gen FSA in the future.

As we move forward in 2020, additional tools will be introduced that will continue to improve the customer experience for students, parents, and borrowers, who will be able to do the following and more:

  • Get personalized information about the aid they received
  • Simulate their loan repayment options to find a strategy that meets their needs
  • Receive counseling about their remaining loan and grant eligibility, make informed borrowing decisions, and manage their existing debt
  • Access chat functionality that will provide them with specific answers to their questions
  • Plan and maintain eligibility for the Public Service Loan Forgiveness Program

Eventually, borrowers will be able to repay their loans through as we deliver on the promise of providing a single portal where our customers can manage every aspect of their federal student aid.