In order to administer the student financial assistance programs authorized under Title IV of the Higher Education Act of 1965, as amended, Federal Student Aid has established public-private partnerships to better serve our customers while improving performance. The links below provide contract documents, information about Federal Student Aid's strategic goals, performance results, and key initiatives, and reports on servicer compliance with the Servicemembers Civil Relief Act (SCRA) as required by the Higher Education Act (HEA).
- FSA Feedback System Reports
- Strategic Planning, Reporting, and Key Organizational Initiatives
- Federal Student Aid Contracts
- Customer Satisfaction Scores
- Servicer Compliance Reports
- Zenith Monitoring Reports