Why is the IRS Data Retrieval Tool not working?
If you’re eligible to use the IRS Data Retrieval Tool (DRT) but have tried unsuccessfully to use it, there could be several reasons why it isn’t working for you:
- The IRS website might be offline or experiencing some other technical issues.
- If you filed your taxes electronically within the last three weeks or via postal mail within the last 11 weeks, your tax information might not be available to be transferred into your Free Application for Federal Student Aid (FAFSA®) form yet.
- In order for the IRS DRT to work properly, you must enter all of your information (including your address) on the IRS website exactly as it appears on your tax returns.
- Your federal tax return indicated a balance owed, which may result in a delay in processing.
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